Frequently Asked Questions

Frequently Asked Questions


We are happy to answer any question that you have, but here are a few that we hear fairly often.

Do I need a referral from my physician? 

In the state of Connecticut, a referral is not needed from your physician in order to receive physical/occupational therapy.

Will my insurance cover physical therapy? 

Yes, most all major health insurance companies cover physical therapy. Your responsibility is generally co-pay, coinsurance, or deductible for each visit. Rehab Concepts participates in major health insurance plans including:

  • Medicare
  • Anthem Blue Cross & Blue Shield
  • Aetna
  • United Healthcare
  • Workers compensation
  • Auto accidents
  • Many other commercial health insurance plans

We accept all major credit cards, checks or cash for copays or bills. If you have questions regarding insurance coverage or your bill, please call Noreen or Lorraine in our office (203-458-6268). They will be more than happy to help you.

What do I need for the first visit?

On your first visit, you should arrive 10 minutes early to complete insurance and registration information. Please bring your insurance card, physician's prescription or referral, and a list of any medications, operative reports, MRI or x-ray results you have. If you have any assistive devises, i.e. walkers, canes, or braces, please bring those as well.

What to wear?

Wear comfortable clothing that is loose fitting around the involved area, and a supportive sneaker or shoe. 

What should I expect on my first visit?

On the first session, your therapist will perform an evaluation to gain a specific understanding of your current condition. At the end of the session a treatment plan will be developed to resolve your problem areas. Your first visit should last about an hour. We look forward to meeting you!

Is there transportation available to help me get to/from my appointments?

We have worked with several medical transport services in and around the surrounding towns where our offices are located. Please feel free to contact them directly for additional information:

  • Guilford Senior Center Bus: (203) 453-8086
  • Branford Medical Transportation: (203) 315-0681
  • Madison Senior Center Dial-A-Ride: (203) 245-5627
  • 9 Town Transit which covers Old Saybrook, Westbrook, Clinton, Deep River, Chester, Essex, Killingworth, Old Lyme and Hadlyme: (860) 510-0429

What is included in my therapy treatment program? 

Physical Therapy may use a combination of the following interventions: therapeutic exercises, education, functional training in self and home management, soft tissue and joint mobilization techniques, massage and application of certain modalities ie: ultrasounds, heat, ice etc. 

How long will my treatment program last?

Your treatment program will vary according to your specific needs. A program will be set up to provide the best treatment for your current injury. A session will last on average 45-60 minutes.

Can I bring another individual to my appointment?

We are happy to have caregivers, spouses, friends and children accompany you during your therapy session.